Yes, we highly recommend professional or experienced installers for our products. While many of our items can be installed at home, we want to emphasize that we are not liable for any incorrect installation or damages that may occur during the installation process. To ensure the best results and to prevent potential issues, we encourage customers to seek the expertise of professionals who are knowledgeable in the installation of our specific products. This helps to guarantee a safe and successful installation while preserving the quality and integrity of our items.

You can reach our customer support team through multiple channels. The best way to get in touch with us is by using our contact form, which can be found on our website's "Contact Us" page. We strive to respond promptly to inquiries submitted through the contact form.

Our carbon fiber parts designed specifically for BMW vehicles are of excellent quality. We focus exclusively on crafting carbon fiber components tailored to BMW models, ensuring a precise fit and superior performance. Your satisfaction and trust in our products for your BMW are essential to us, and we strive to deliver the best quality components to enhance your driving experience.

The majority of our products are proudly manufactured in the USA, Germany, and Taiwan. We have dedicated years to meticulously selecting the best manufacturing partners, ensuring the highest levels of precision and attention to detail in the production of our items. This commitment to quality and craftsmanship is at the core of our mission to provide top-notch products to our valued customers.

Absolutely! We specialize in creating custom, one-of-a-kind items to meet your specific needs and preferences. Our capabilities extend to crafting unique carbon patterns, such as forged or honeycomb designs, on select items. If you have a specific idea or request for a custom carbon fiber product or pattern, please reach out to us. We're excited to work with you to bring your vision to life and create a truly unique and personalized item tailored to your requirements.

The typical processing time for your order is 2-4 business days until the item ships.

Please note that some items are made to order, and the production time for these items may vary. If your order includes made-to-order items, the shipping timeline may be extended accordingly.

We strive to provide accurate estimated delivery times, which will be communicated to you during the checkout process. Additionally, you will receive a shipping confirmation email with tracking information once your order has been dispatched. If you have any specific questions about the shipping time for your order, please don't hesitate to reach out to our customer support team for assistance.

The majority of our orders are shipped from our main facility in California, USA, or from our partnering warehouses located across the United States. However, it's important to note that in some cases, items may be shipped directly from our manufacturing warehouses in Germany or Taiwan. We make every effort to ensure that your orders are processed efficiently and that you receive your products in a timely manner, regardless of their origin. If you have any specific questions about the shipping location of your order, please don't hesitate to contact our customer support team for assistance.

In the unfortunate event that you receive a package with damaged items or packaging, or if a package goes missing during shipping, we recommend taking immediate action. For damaged packages, it's crucial to document the condition of both the item and the packaging by taking numerous photographs. This documentation will be valuable during the claims process. Next, please contact us through our "Contact Us" page. We have insurance coverage for both broken and lost items during shipment. Rest assured that we will work diligently to resolve the issue promptly and to your satisfaction. Your experience with our products and services is of utmost importance to us, and we are committed to addressing any concerns effectively.

Our return and replacement policy is as follows:

• If a product arrives damaged or defective, we will promptly replace the item at no additional cost to you.
• If you receive a product and decide you no longer want it, we offer a 10-day window from the day you receive the item to initiate a return. Please note that a 20% restocking fee is applied to all returns. This fee covers the time spent packing the items, payment processing fees, and time spent restocking.
• Customers are responsible for covering the shipping cost of returning the item to us.

To process a return, please reach out to us via our contact form or email, providing your order number. Our team will guide you through the return process and assist you accordingly to ensure a smooth and efficient experience. Your satisfaction is important to us, and we strive to address any return requests with the utmost care and professionalism.